Conflict in the Workplace
Conflict is a common occurrence in the workplace because of dynamic relationships.
Conflict can lead to more open and effective communication, creative problem solving and enhanced relationships when dealt with effectively.
The suggested communication techniques required in a conflict situation are as follows:
- Listen attentively – don’t interrupt, make the person feel heard.
- State your needs – be clear about your needs.
- Be assertive – use simple, direct methods to avoid confrontation and state the consequences of not achieving the desired outcome – which is to eliminate conflict.
- Highlight the positive – suggest the positive behaviour you desire by pointing out positive aspects of the situation and the individual/s.
- Preserve dignity and self-respect – Preserve and protect the dignity of all people who have an important stake in the issues under consideration, including your own.
The best approach when dealing with conflict is to appoint a mediator to assist with conflict resolution. A skilled mediator will follow a structured process.
Pro-Act HR and IR Consultants can facilitate the conflict resolution process to resolve any conflict that may arise in the workplace.
